OUR POLICIES

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Order Acceptance Policy

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Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Midnite Beauty Hair reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


CREDIT CARDS

We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). YOUR NAME AND SHIPPING ADDRESS MUST MATCH THE BILLING ADDRESS.Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

RETURN POLICY

Due to the hygienic nature of this product, there are NO REFUNDS given. We will always double verify your order before it is shipped however, if you have any concerns, please email us at [email protected] or use our contact form. If there happens to be a mistake on our part as in we sent you the wrong texture, then please contact us IMMEDIATELY upon receiving the package to exchange the hair. You must contact us FIRST, for us to give you a reference code for the exchange and You will have no later than 3 days to return the package to Midnite Beauty Hair. The hair should be in original packaging and the zip ties should not be broken. Midnite Beauty Hair will furnish the shipping charges in the case it was out fault. After the hair is received, a thorough inspection of the hair will be conducted and if in original condition, an exchange can be made or a store credit will be given based on our store policies.

SHIPPING AND PROCESSING

Shipping Time -- There is a standard 5-7 business day processing time on all orders. This includes payment/address verification, prepping the hair through our washing & conditioning process and packaging. Shipping time is 3-5 business days. Orders are not processed or shipped on Saturday or Sunday. We can assure you that we are working around the clock to get your orders out. It takes 24 to 48 hours to process your order. It takes another 48 to 72 hours to prep and co wash your hair and prepare for shipping. Then it takes 3 to 5 business days (not including weekends) to reach your door step. DURING A SALE: Processing time is 7-10 business days not including weekends. Hair is then shipped and will take approximately 3-5 days to reach your doorstep. Please note that we do receive large amounts of orders during sales and processing times may be longer. We will ensure that you will get your hair in a timely manner. If you ever have any questions, please email us at [email protected]

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Midnite Beauty Hair or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.



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